Just as personal communication plays a key role in harmonious coexistence, it plays an important role in the workplace to create a comfortable working climate and a productive and effective way of working. But the fact is that proper communication and the constant search for the right tone can be quite complex and difficult. Often, misunderstandings or conflicts arise at work – due to the lack of communication skills on the part of managers or on the part of employees.
That is why we have thought carefully about the topic of “Communication in the Workplace” and have put together some tips for you to help you develop your own way of communicating.
Create an Open and Honest Culture of Conversation
It is extremely important that both employees and managers of the company are honest with each other. Because there is rarely anything more toxic to the work environment than insults, intrigues or bullying. This way of communicating is in no way morally justifiable, and it significantly reduces the productivity and efficiency of the entire team.
Therefore, in order to collaborate productively and create a pleasant working atmosphere, it is necessary to ensure that problems are addressed directly. Only then will there be a chance that the same can be clarified and corrected without escalating into more serious conflicts.
It is equally important to maintain an open attitude to the opinions and contributions of colleagues and colleagues. They should be heard and recognized as constructive contributions and possible solutions. Because only then is there a chance that messages and proposed solutions can feed and complement each other. On the other hand, if you insist only on your point of view, much of the creativity and, ultimately, innovation will be lost.
Express Yourself Clearly and Distinctly
Conflicts often do not arise from malice or a deliberate desire to create a conflict situation. Instead, conflicts usually arise when information is not conveyed clearly and distinctly and/or a careless tone is chosen. Therefore, it is important to pay attention to clear wording and to do so both in person and by phone or email.
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In addition, sufficient time should be devoted to conversations, especially on complex topics. Because it is important to have space for possible questions and answers to them, in order to avoid ambiguity.
At this point, conversations in the coffee kitchen should not be neglected. Although they may be a more “private” conversation, attention should still be paid to the correct manner of expression. You should always avoid hiding the message “between the lines” by choosing word combinations or a sarcastic tone. This intensifies conflicts rather than resolves them.
When communicating via chat or email, special attention should be paid to clear wording. Because written communication runs the risk of misinterpretation and misunderstanding due to the lack of facial expressions and body language.
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Ask for Feedback
The fact is that the way you communicate can have a big impact on your employees, both in a good and bad way. However, the least amount of people ask for feedback specifically on their communication style. However, one of them can be very useful. This is especially true given the fact that you can never perceive yourself from the outside and therefore are often unaware of your impact on others.
The external perspective you gain from feedback can help you uncover aspects of your communication style that can be improved. You can then actively work on them and improve your communication in the workplace.
A good example of how feedback can be successfully implemented to improve communication in the workplace is the 360-degree feedback process. This process involves collecting feedback from a variety of sources, including co-workers, managers, and subordinates. Feedback is usually anonymous, allowing employees to be honest and open about people’s communication styles. After collecting feedback, the individual should review the responses and identify common themes, areas for improvement, and strengths. Based on the feedback, the individual can make the necessary changes to their communication style to improve their interactions with others.
If Possible, Have the Conversation in Private
Today, many instant messaging services and email programs make it easy to quickly deliver a message to employees. In many situations, this quick correspondence is very useful and effective. However, there are also situations in which it is desirable to have a real, personal, face-to-face conversation.
This is especially true when it comes to a difficult or downright uncomfortable topic. Because finding the right tone through written communication is often difficult and leaves a lot of room for (mis)interpretation. This is less true in face-to-face conversations where you have facial expressions and supportive gestures to convey your concerns. After all, so many misunderstandings can be avoided.
Use Business Coaching for Good Communication in the Workplace
Some people feel that rhetorical skills and a good communication style were simply “planted in the cradle”. Others have acquired the same skills the hard way through years of work experience. To shorten this arduous path and achieve faster results, business coaching can be very helpful.
Implementing business coaching can be a powerful tool for improving communication in the workplace. Coaches can offer an objective view of communication dynamics and help team members identify communication barriers and gaps. You can also teach communication techniques and skills tailored to specific needs. This can lead to improved collaboration, increased trust, and overall improved business performance. By developing a culture of communication, business coaching can also help reduce conflict and stress, as well as assist in the professional development of team members.